FAQ

We ship via international express: UPS, FEDEX and DHL etc.

Order processing time 1-3 business days. Shipping time is 4-7 business days. It usually takes 5-10 business days to deliver. More details please refer to our shipping policy.

Free shipping to the UK, Germany, France, Spain, the US (except Hawaii and Alaska), Canada, and Australia. Shipping to Hawaii and Alaska is £100.

We ship from Hong Kong.

Yes, we support 30-day returns. Please see our Return Refund Policy for more details

If you request a return&refund, we will charge you a service fee based on your payment amount. The fee is mainly caused by the product value impairment and restocking fee.(Please refer to the refund policy for details)

We will arrange the refund for you after the goods are received and checked correctly at our warehouse.The refund will take 3-5 business days to arrive.The refund will be processed to your original account.If the refund time is beyond this time limit, please contact PayPal or your issuing bank for further information.

Replacing will be processed within 30 days after we receive your product. Please contact us by email to inform us of your order number and model you want to exchange, then please send the previous product back firstly, we will arrange to send a new product after receiving your returned package and confirming your shipping address.

Our products can be purchased directly online. If you encounter payment problems, please contact us directly.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

We accept Visa, Mastercard, Discover, Diners Club, Maestro, PayPal.